Legal

Privacy Policy

Last updated: May 2026

1. Information We Collect

When you place an order, we collect your name, email address, and payment information (processed securely by Stripe — we never see your card details). We also collect the trip preferences you provide in your itinerary form.

2. How We Use Your Information

We use your information solely to create and deliver your itinerary. We will not sell, rent, or share your personal information with third parties, except as required to process your payment (Stripe) or deliver your email (our email provider).

3. Email Communications

We will send you your itinerary and any follow-up related to your order. We will not add you to a marketing list without your explicit consent.

4. Data Retention

We retain your order information (name, email, trip preferences, and itinerary content) for as long as your account is active or as needed to provide our service. Your personal itinerary web link remains active for 12 months from purchase. After this period the link expires, though your PDF remains yours permanently. You may request deletion of your data at any time by contacting info@unpackedalberta.com.

5. Data Security

We take reasonable steps to protect your personal information. All payment processing is handled by Stripe, which is PCI-DSS compliant. We do not store your payment details.

6. Cookies

Our website may use basic cookies to ensure it functions correctly. We do not use tracking or advertising cookies.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. Contact us at info@unpackedalberta.com to make a request.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact

Questions about your privacy? Email us at info@unpackedalberta.com.